Customer Service
About our watches:
All watches are brand-new with original box and papers, unless otherwise noted. Selling a counterfeit watch as the genuine article is a violation of federal law. We do not sell refurbished watches or manufacturers rejects. We will never sell a timepiece knowing that it may be defective.
Watch Sizing:
If you have purchased a watch with a metal bracelet, there is a goodchance you will have to have one or more links removed to fit your wrist properly.We suggest you take your watch to a local jeweler for sizing.Expect to pay a nominal fee (around $5-$10) for the service.
Do not try to size your own watch! You may damage or scratch the watch and bracelet.mainwatches.com will not accept a scratched or damaged watch return.Once a watch has been sized, it may not be exchanged or returned for refund.
Do we charge sales tax?
Items shipped within New Jersey State ONLY are charged with 7% sales tax. Sales tax is NOT applicable on orders shipped anywhere outside of New Jersey State.
Shipping & Delivery
Shipping within U.S and Canada 14.95.
Mainwatches.com also ships to many international destinations via insured international priority FedEx or UPS. The price is $29.95. If we are unable to ship to your destination with full insurance, we will contact you immediately.
Many countries charge a Value Added Tax (VAT) or a Goods andServices Tax (GST) on goods consumed or received in that country.below is a listing various VAT charges by country.
Argentina 21%
Australia 10%GST
Austria 20%GST
Belgium 21%
Brazil 17-25%
Bulgaria 20%
Canada 7%
China 17%
Cyprus 15%
Czech Rep. 19%
Denmark 25%
Estonia 18%
Finland 22%
France 19.60%
Germany 19%
Greece 19%
Hungary 20%
India 12.50%
Indonesia 10%
Ireland 21%
Italy 20%
Japan 5%(consump)
Latvia 18%
Lithuania 18%
Luxemburg 15%
Malta 18%
Mexico 15%
Monaco 19.60%
Morocco 20%
Montenegro 17%
Netherlands 19%
New Zealand 12.5% gst
Norway 25%
Pakistan 15%
Philippines 10%
Poland 22%
Portugal 21%
Romania 19%
Russia 18%
Serbia 18%
Singapore 5%
Slovakia 19%
Slovenia 20%
South Africa 14%
Spain 16%
Taiwan 5%
Thailand 7%
Turkey 18%
U.K. 17.50%
Vietnam 10%
Zambia 17.50%
We cannot guarantee the accuracy of this estimate.these taxes may vary. All items shipped to any address outside the United States are considered final sales and cannot be returned.
Privacy & Security:
The security and protection of our customers' personal information is our top priority. We respect your privacy and all information collected on this site will be kept strictly confidential and will not be sold, disclosed or reused without your permission.
Delivery Schedule:
Please allow 10 business days for delivery. Although most customers normally have their goods within 7 business days.
Delivery requirements:
All deliveries need a signature upon receipt. This is to ensure secure delivery to the destination address.
Returns Policy:
1. Return authorizations must be requested within 10 days of receipt of item.
2. Returns and exchanges will be refused if the item has been used, worn, or altered from its original condition in any way.Item must be returned with all original paperwork and boxes.
3. All items may be returned for a full refund less shipping charge.
Please mail your package in a prepaid, insured, traceable method to the address below:
mainwatches.com LLC
31 Grant St
East Rutherford NJ 07073, USA
Payment:
We accept payment by Credit Card and PayPal.If you are shopping from overseas,place your order and your credit card company will convert the transaction to US dollars from your own currency.
Privacy Policy:
The security and protection of our customers and personal information is our top priority. We respect your privacy and all information collected on this site will be kept strictly confidential and will not be sold, disclosed or reused without your permission.
Contact us:
by e-mail: jacek.marchut@mainwatches.com
by mail: 31 grant st.east rutherford NJ 07073 USA
by phone: 201-694-3704
